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Past Events

ICDM BNRC Dialogue & Roundtable: Mind Matters: Mental Wellbeing in the Workplace

Hetal Doshi, Renzo Christopher Viegas, Alan Hamzah Sendut, Victoria Ang, Dr Anza Elias

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Mind Matters: Mental Wellbeing in the Workplace

Part 1 : Dialogue & Networking | 10.00 am – 12:00 pm
Part 2 : Roundtable Discussion | 12.30 pm – 1:30 pm

According to the World Health Organisation (WHO), poor workplace mental health is estimated to cost USD1 trillion annually on the global economy. Similarly, in Malaysia, this staggering trend costs approximately RM14.46 billion per year, or 1% of the country’s GDP (Relate Malaysia, 2018).

Given the substantial business cost of workplace mental health, immediate actions are needed to promote a supportive and inclusive work environment. Proactively addressing employees’ well-being does not only demonstrate the company’s commitment to social responsibility but also positively impact the “S” of ESG metrics which attract socially conscious investors, customers and top talents, contributing to long-term business sustainability.

In view of this, ICDM is supporting the Well-being@Work© (W@W©) movement championed by O-Pysch to assess the gap between Malaysia’s current and desired W@W© Index. This W@W© Index will be the first unified approach and is a validated tool aligned with international standards in measuring psychosocial risk, psychosocial well-being and psychological safety levels of employees. Data collected will contribute to the Malaysia Annual W@W© Index Report, giving insights, trends and recommendations to improve well-being in the workplace for generations to come.

Gain insights on the preliminary data we have on current level of Malaysia’s employees W@W© Index and dialogue on the boards’ roles in championing mental health and well-being at workplace as well as strategies to sustain positive team dynamics and performance excellence. This dialogue session will be held under the Chatham House Rule.

If you are keen to dive into deeper conversations, do also sign up for the interactive roundtable discussion after the morning session, where we will engage and share best practices, exchange experiences and address emerging industry challenges to drive actionable change moving forward.

PROGRAMME | Tuesday, 7 May 2024

Part 1: Dialogue & Networking

9.30am Registration & networking over light refreshment
10:00am Setting the Scene: Board's Role in Organisational Well-being & Corporate Culture
Michele Kythe Lim, President & CEO of ICDM
10:05am Presentation of Study: Malaysia Well-being@Work© (W@W) Index 2023
Hetal Doshi, Organisational Psychologist and CEO of O-Psych Sdn Bhd
10:35am Open Dialogue: Measuring and Evaluating Organisational Well-being: Metrics and Impact

Moderator: Hetal Doshi, Organisational Psychologist and CEO of O-Psych Sdn Bhd


  • Renzo Christopher Viegas, Senior INED of Astro Malaysia, INED of Manulife Holdings Berhad, and INED of Manulife Insurance Berhad
  • Alan Hamzah Sendut, INED, Velesto Energy Berhad, Hong Leong Islamic Bank Berhad & Hengyuan Refining Company Berhad
  • Victoria Ang, People Director, Heineken Malaysia
  • Dr Anza Elias, Public Health Physician (Occupational Health)
12:00pm Session End

Part 2: Roundtable & Brainstorming Session

12:00pm Coffee & Networking Break
12:30pm Brainstorming session: Call to Action for Your Organisation & Industry

Moderator: Hetal Doshi, Organisational Psychologist and CEO of O-Psych Sdn Bhd

  • Recap of the study by O-Psych
  • Discussion facilitated by guided questions
  • Summary of key discussion points
1:30pm Session End

Speaker’s Profile

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Michele Kythe Lim
President & CEO

Michele brings with her leadership and advisory experience on a wide spectrum of corporate governance and boardroom matters that includes board, committees and director effectiveness evaluation, competency development needs, remuneration and succession planning, legal and compliance, and corporate performance. Her passion in developing high-performing people has been the driving force in making her a forward-looking leader in the corporate sector.

Michele was Group Head, Corporate Secretarial and General Counsel for the last five years with IHH Healthcare Berhad, one of the largest listed healthcare providers globally. She oversaw legal, corporate secretarial and governance functions across several jurisdictions such as Singapore, Turkey, India, Asia Pacific, North Asia and the CEEMENA region while keeping watch on local matters.

Some of the key areas she was instrumental on includes mergers and acquisitions, takeovers, joint ventures, corporate schemes, and operational matters. She was also on the Board of Directors on a subsidiary board and Chief Sustainability Officer in charge of sustainability reporting and practices for the Group.

Prior to IHH, Michele spent six years from 2006 to 2012 at Malaysia’s national car manufacturer Proton Holdings Bhd where she held various positions in the Group Legal division, including Chief Legal Counsel. She was also board member of several Proton Holdings Berhad local and foreign subsidiaries and associated companies, member of the Group Management Committee, Management Audit Committee, Group Risk Management Committee, various project steering committees and task forces.

Upon leaving legal practice at Shook Lin & Bok where she specialised in the areas of banking, commercial/corporate, land and tort, Michele joined Pengurusan Danaharta Nasional Bhd in 1998 until 2005 as Assistant General Manager in its Legal Affairs and Risk Division. Here she oversaw negotiations in project conception, acquisitions of syndicated/bilateral domestic and foreign loans, club deals, share sale agreements, and risk participation agreements.

Michele holds a LLB Hons degree from the University of Wales, Aberystwyth, UK (1991) and is a Barrister-at-Law at Middle Temple, London, England. She has been an advocate and solicitor of the High Court of Malaya since October 1993. She completed the Senior Management Development Programme of Harvard Business School in 2009, Professionalism in Directorship Programme by Malaysian Alliance of Corporate Directors (MACD) in 2012 and the NAM Institute for the Empowerment of Women (NIEW) Women Directors’ Training Programme in 2014. Michele is also a licensed company secretary.

Hetal Doshi

Hetal Doshi
Organisational Psychologist and CEO
O-Psych Sdn Bhd

Hetal Doshi is an Organisational Psychologist and a Certified Professional Coach who has been in practice for over 20 years.

She is a well sought after and loved psychological strategist who helps organisations achieve their success without compromising team dynamics and well-being. She has been appointed to design psychological strategies to achieve business goals in large scale transformation projects including Malaysia Airlines, Digi Telecommunications and PETRONAS that involve anywhere from 2,000 to 50,000 employees.  As an Adjunct Professor to 3 universities, she is famous for her data-driven and evidence-based ‘Butterfly Effect” approach. Her purpose in life is to make work worth-it for all. Her favourite quote is “Those who don’t believe in magic, will never find it.”

She loves climbing the mountains of Nepal, diving, reading classics, painting  and entertaining friends on her infamous Balcony. She serves as a monthly speaker on BFM and has been invited to share her insights on various media outlets, including Capital TV, BERNAMA, and international platforms. Additionally, she has been featured in prominent magazines such as International Business Review Magazine, SME Asia Magazine, and Smart Investor Magazine.

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Renzo Christopher Viegas
Senior INED of Astro Malaysia,
INED of Manulife Holdings Berhad,
INED of Manulife Insurance Berhad

Renzo has over three decades of experience in the banking industry. Beginning his career with Citibank in 1985, he held senior positions across various Asia Pacific countries until 2008, culminating in the role of Chief Operating Officer and Chief Financial Officer of Citibank Malaysia. In 2008, he joined RHB Bank Berhad as Director, Retail Banking, overseeing consumer, insurance, hire purchase, and SME businesses.  

He was subsequently appointed Deputy Chief Executive Officer of RHB Bank Berhad before joining CIMB Group in 2012. At CIMB, he served as Deputy Chief Executive Officer and Executive Director of CIMB Bank, then as Chief Executive Officer of Group Consumer Banking, driving growth and transformation initiatives. Renzo has also held non-executive director roles at CIMB Bank (Vietnam) Ltd, CIMB Cambodia Bank PLC, Sun Life Malaysia Assurance and Takaful Berhad.  

Currently, he serves as an Independent Director on the boards of Manulife Holdings Berhad, Manulife Insurance Berhad, Astro Malaysia Holdings Berhad, and Ujjivan Financial Services Ltd (listed on NSE/BSE). Additionally, Renzo is a director and founder of Crescer Sdn Bhd, a management consulting firm. He is actively engaged as a mentor at Endeavour and the 30% Club, and provides advisory and coaching services to numerous CEOs. 

Renzo holds a Bachelor of Commerce from the University of Mumbai, India. He is a Chartered Accountant and Fellow Member of the Institute of Chartered Accountants of India and a member of the Malaysian Institute of Accountants. 


Alan Hamzah Sendut
INED of Velesto Energy Berhad,
INED of Hong Leong Islamic Bank Berhad,
INED of Hengyuan Refining Company Berhad

Alan is currently an independent director for Hengyuan Refining Co Bhd, Hong Leong Islamic Bank Berhad and Velesto Energy Berhad. He is the Chair of the Board Audit, Risk and Compliance Committee and Chair of the Board Nomination and Renumeration Committee of Hong Leong Islamic Bank Bhd. He is the Chair of the Board Audit Committee for Hengyuan Refining Company Berhad and Velesto Energy Berhad. He has over 32+ years work experience with large companies, 19 of these were in senior positions within the Sime Darby Group of Companies. Alan graduated with a degree in Accountancy and Computer Science, University of Wales, UK. He is a Chartered Accountant (Institute of Chartered Accountants England and Wales) by profession, a member of the Malaysian Institute of Accountants and a Fellow of the Institute of Corporate Directors Malaysia.

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Victoria Ang
People Director
Heineken Malaysia

Victoria Ang leads organization transformation, growth and development whilst balancing between business and people.  She gained 20+ years of experience, working with various multinationals ranging from the Americas, European and Asian Region across industries such as consumer goods, manufacturing, chemicals and retail.

She cares about people’s wellbeing and strongly believe that Wellbeing is a key to unlock personal resilience.

Dr Anza Alias

Dr Anza Elias
Public Health Physician
(Occupational Health)

Dr. Anza Elias is currently serves as the visiting Public Health Medicine Specialist (Occupational Health) in Angsana Health and two utilities company in Malaysia.

Dr. Anza’s background includes a Master’s degree in Community Medicine with a specialization in occupational health from Universiti Kebangsaan Malaysia, and membership in the Faculty of Occupational Medicine (MFOM) from the Royal College of Physicians Ireland. She began her career with at the Ministry of Health Malaysia. She then worked at the United Arab Emirates University and was involved in WHO Occupational Health projects in the Middle East.

Returning to Malaysia, Dr. Anza continued her commitment to occupational health through roles at the International Medical University and Sunway Medical Centre. She is actively engaged in NGOs, and has involved in numerous programs, including occupational disease management, return-to-work initiatives, and health promotion programs.